Ticket Copilot
Support-ticket triage and drafting with eight governance gates. Nothing auto-sends.
An n8n pipeline for a support queue: an LLM sorts each ticket, a code tripwire can only raise severity (never lower it), retrieval over the knowledge base produces a draft that cites its sources, and eight gates decide whether a person reviews it or it goes to the fast lane. A 12-ticket golden-set eval gates every change — first run 58%, hardened to 12 of 12 with P1 recall at 100%. About a penny per drafted ticket, fifteen seconds end to end. A 101-test automated regression suite covering workflow structure, governance-gate logic, and the P1 tripwire runs in CI on every push and pull request. Built as a hiring take-home and taken through a live panel demo.



